At Fred Remmers Rug Gallery, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we gladly accept returns within 30 days of delivery.
Return Eligibility:
- Items must be returned within 30 days of the delivery date.
- Rugs must be in their original condition – unused, unwashed, and free of damage or odors.
- A receipt or proof of purchase is required.
How to Initiate a Return:
- Contact us at info@fredremmersruggallery.com or call (901) 278-3704.
- We’ll provide return instructions and, if applicable, a return shipping label.
Return Shipping:
- Customers are responsible for return shipping unless the item arrived damaged or there was an error with your order.
- We recommend using a trackable shipping service and keeping proof of shipment.
Refunds:
- Refunds will be processed once the returned rug is received and inspected.
- Refunds are issued to the original payment method and may take 5–7 business days to appear.
Exceptions:
- Custom-made, clearance, and final sale items cannot be returned.
Questions? We’re here to help! Contact us anytime by phone or email.