Return policy

  • Items purchased at www.rugandroll.com may be returned in original, unused condition within 30 days of purchase for refund to the original form of payment.
  • Please note: All items in Sale/Clearance, Flash Sales, and any sales/discounts 40% OFF or more are non-returnable, non-refundable and FINAL SALE! These items CANNOT be returned for a refund, store credit or be exchanged!
  • All merchandise must be returned in NEW CONDITION (unwashed & unaltered) Any return received with stains, pet hair or smoke will be refused and returned to you and are subject to shipping charge.

Shipping and Freight Changes

Shipping and freight charges are not refundable (if applicable) unless the item was shipped to you in error. Return shipping and freight charges are also your responsibility unless the item was shipped to you in error or it is within the 30-day return policy.

Return Merchandise Authorizations (RMA)

An RMA # is required to return any item(s) to Rug and Roll. Please call Rug and Roll Customer Service at 1-888-784-7655 to obtain the RMA # for your return. The RMA # must be clearly written on the outside of the shipping container as well as on the packing slip which must be included inside the container.

Customers returning any item(s) without an RMA # will be assessed a 20% restocking fee based on the value of the item(s) returned.

Instruction

  1. Obtain an RMA # from Rug and Roll Customer Service by calling 888-784-7655.
  2. Place the item(s) being returned in an appropriate shipping container and include your original packing slip.
  3. Write the RMA # provided to you by customer service on the packing slip as well as the outside of the box/container.
  4. For your protection, we recommend returns be sent via a trackable method, e.g. FedEx, UPS or USPS Priority.
  5. Ship your return (at your expense)to

Rugandroll.com ATTN: Returns 2186 Central Ave. Memphis, TN 38104

Exchange

If you would like to exchange an item for a different one, please return the original item via the above method. You will be refunded your original purchase price once we receive the item.

You will need to place a separate order for the new item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order; you may place it at any time.

Processing

Refunds and Replacement Orders will be processed within 3 to 5 business days once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing your order history.

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