- We Guarantee everything we sell as described. If any of our rugs were misrepresented by us we will refund your full payment.
- We Guarantee the best price possible! Therefore we give you 110% price match!
- We Guarantee you will be satisfied with your purchase and we will do anything needed to reach this goal. If you are still not satisfied with our service for any reason, we will give you full refund!
We are so confident that you will see the value and benefits of buying from Rug and Roll that we are happy to offer a risk-free, 30-day, in-home trial. If you are not completely satisfied and don't find our rugs to meet your expectations, simply return it within 30 days for a full refund - we will even pay for return shipping. Rugandroll.com stands behind its products and our commitment to your satisfaction is our top priority.
If you choose to return your rug after the 30-day trial period, a restocking fee will apply and you will be responsible for shipping your item back to us. 60 days - 90 days the restocking fee is 20% of the purchase price. No product returns are accepted after 90 days from the date of purchase.
We offer free shipping to 48 US contiguous states. International orders including Canadian shipments are responsible for shipping charges, taxes, tariffs, brokerage fees and duties. Shipment to Alaska, Hawaii, & Puerto Rico please contact our customer service department at 888-784-7655 for correct shipping costs before placing your order. Please note; we normally ship within 3-5 business days of receipt of your order. Since we ship our merchandise from multiple warehouses, should your order contain more than one item you may receive multiple shipments.